Requesting manual review

Some files are complex and require a human touch. You can escalate any file to our manual underwriting team.

When to Escalate

• Self-employed borrowers with complex tax returns.
• Properties with unique characteristics.
• When you disagree with an AI decision/condition.

How to Request

Click the Request Manual Review button on the Loan Summary page. Add a note explaining the specific situation. Our SLA for manual review is 4 business hours.